Shipping policy

OwnFlo Shipping Policy

At OwnFlo, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy outlines how orders are processed, shipped, tracked, and delivered.

Please review the information below before placing your order.

1. Order Processing

Once an order has been placed successfully, it will be prepared for processing and shipment.

Customers will receive an order confirmation after completing their purchase. Please ensure that your contact details and delivery address are correct when placing your order.

If additional information is required to process an order, OwnFlo may contact the customer using the details provided at checkout.

2. Shipping and Delivery Timeframes

All OwnFlo products have an estimated shipping and delivery timeframe of 8–11 business days.

This timeframe applies to all products available in our store, including:

  • OwnFlo Cloud Comfort Blanket

  • OwnFlo Everyday Tote

  • OwnFlo Long Hug Hot Water Bottle

  • OwnFlo Personal Essentials Pouch

Business days are Monday to Friday, excluding South African public holidays.

Delivery estimates begin from the point specified in the shipping information provided at checkout. Unless otherwise stated, customers should allow 8–11 business days for their orders to arrive.

Please note that business days do not include weekends or public holidays.

Although we aim to meet the stated timeframe, delivery may occasionally take longer due to circumstances outside our control, including courier delays, severe weather, or other logistical disruptions.

3. Shipping Fees

Applicable shipping fees will be displayed at checkout before payment is completed.

Any free-shipping promotions, minimum-spend requirements, or additional delivery charges will be communicated through our website or at checkout.

Customers are responsible for reviewing the final order total before completing their purchase.

4. Order Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched or the tracking details have been provided by the shipping carrier.

Tracking updates may take some time to appear after dispatch.

Customers can use the tracking information supplied to monitor their shipment's progress.

If tracking information has not been received or appears to be inactive, please contact our customer support team for assistance.

Customer Support Email: [INSERT CUSTOMER SUPPORT EMAIL]

5. Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please verify the following before submitting your order:

  • Full name and surname.

  • Correct delivery address.

  • Contact number.

  • Email address.

Incorrect or incomplete information may cause delivery delays or prevent successful delivery.

If you notice an error after placing your order, contact OwnFlo as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.

6. Delayed Deliveries

OwnFlo aims to deliver all orders within the estimated 8–11 business day timeframe.

However, delays may occasionally occur due to circumstances beyond our reasonable control.

If your order has not arrived within the estimated timeframe, please contact our customer support team with your order number.

We will investigate the matter and, where appropriate, contact the relevant shipping provider to determine the status of your shipment.

Nothing in this section limits any rights you may have under applicable consumer-protection legislation.

7. Lost or Missing Orders

If your order appears to be lost or has not been delivered, please contact OwnFlo so that we can investigate.

When submitting an enquiry, please include:

  • Your order number.

  • The email address used to place the order.

  • Your tracking number, if available.

  • Any relevant delivery updates.

We will work with the relevant shipping provider to investigate the issue and determine the appropriate next steps.

Where an order is confirmed lost or cannot be delivered, OwnFlo will work with the customer to resolve the matter in accordance with applicable law.

8. Incorrect, Damaged, or Missing Items

Please inspect your order upon delivery.

If you receive an incorrect item, discover that an item is missing, or receive a product that appears damaged, contact our customer support team as soon as reasonably possible.

Please provide your order number and photographs of the issue where applicable.

We will review the information and advise you on the appropriate resolution.

Any remedies required under applicable consumer-protection legislation will be respected.

9. Delivery Attempts and Undeliverable Packages

Successful delivery depends on the accuracy of the information supplied and the delivery provider's ability to access the delivery address.

If delivery cannot be completed because the address is incorrect, incomplete, or inaccessible, the shipping provider may need to arrange another delivery attempt or return the parcel.

If a parcel is returned to OwnFlo, we will contact the customer to discuss the available options.

Any additional delivery charges will be handled in accordance with the circumstances and applicable law.

10. Contact Information

If you have questions about shipping, tracking, or the status of your order, please contact us using the details below.

Business Name: OwnFlo
Customer Support Email: [INSERT CUSTOMER SUPPORT EMAIL]
Customer Support Hours: [INSERT SUPPORT HOURS]

Please include your order number in all shipping-related enquiries so that we can assist you efficiently.

Thank you for choosing OwnFlo. We appreciate your support and look forward to delivering your order.